Spent over an hour on hold with customer service. Thank goodness for headphones and mobile phones which literally allow me to be mobile, use my sewing machine, etc. etc., so that I don't go insane.

Serioulsy, headphones have saved my sanity so many times re: making important phone calls. It becomes a less-fun task vs. a dread

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I've been talking to the actual person at least now -- this call may go for over 90 min all told.

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