I lied to myself I started reading right away:
"Automated processes are often far less impressive than the puffery and propaganda surrounding them imply—and sometimes they are nowhere to be seen. Jobs may be eliminated and salaries slashed but people are often still laboring alongside or behind the machines, even if the work they perform has been deskilled or goes unpaid. "
"As I waited for my lunch to be prepared, the man in front of me appeared astonished to receive his food. “How did the app know my order would be ready twenty minutes early?” he marveled, clutching his phone. “Because that was actually me,” the server said. “I sent you a message when it was done.” "
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